The following cards can be used on this site:

Customer Service Statement

IMPORTANT INFORMATION ABOUT PURCHASING EQUIPMENT ON THIS WEB SITE

Privacy - Goods & Delivery - Returns - Sizes
Payment - Prices

THE SELLER
The seller is Underwater Adventures at:

4 Blyderiver Avenue
Cashan ext 4
Rustenburg
North West Province
South Africa
Tel: +27 (0)14 533 3296
E-mail
enquires@unwatad.com

All purchases made from this site are governed by South African law, and any terms and conditions mentioned on this site do not preclude your statutory rights.

If you have any complaints, or queries, contact the seller using any of the means listed above.

PRIVACY
The only information we need from you is your contact details; Name, Address, Post/Zip Code, Telephone Number, and E-mail Address. This information is collected from you solely to allow us to process and ship your order. The information is not given to any other organisation (excepting debt collection or credit checking where necessary), and will not be used to send you unsolicited mail.

GOODS and DELIVERY
Delivery will be within 3 working days of receipt of order (if paid by credit/debit card), or 14 days is order is international. Orders paid by cheque with only be dispatched within 30 days of cheque clearance if paying by cheque or foreign draft. All orders received will be acknowledged and confirmed by e-mail. Please note that goods will only be delivered to the card holder's address.

RETURNS
All equipment offered for sale on this site are of satisfactory quality and guaranteed. If for any reason you change your mind about the equipment and wish to cancel your order, then providing that within 7 days of receiving the equipment you notify us of that fact, you will receive a full refund upon receipt by us of the goods being returned in good condition. If you are unable to ship the goods to us, we will arrange collection from the delivery address, the cost of which will be deducted from your refund. I reserve the right to charge a handling fee.

SIZES
This the size guide includes details of all our manufacturers sizing information to ensure that whatever you buy from us, it fits perfectly.

PAYMENT OPTIONS
The following cards can be used on this site: Mastercard and Visa. When you have made your order selection, the actual processing of your card is carried out by
WorldPay plc, one of the longest established companies in eCommerce worldwide, whose secure leading-edge systems are bank-endorsed.

While you are online, your card details will be authenticated by WorldPay (this only takes a few seconds) and the transaction will take place in real-time online through the WorldPay secure server.

Your card account will be debited by the total cost of your order (including shipment). This cost will be in South Africa Rand (ZAR) or the equivalent in your currency according to the prevailing rate of exchange. The WorldPay multi-currency system, pioneered in association with the NatWest Bank in 1996, enables you to select payment in certain non-Rand currencies (US Dollar, Euro, French Franc, and the German Deutchmark) without any conversion charges on your part. Customers in other countries will find that their own bank will calculate the rate of exchange when the transaction is made on their card.
Your card account statement will indicate that this cost has been debited to:-
                                     UNDERWATER ADVENTURES / WORLDPAY.

As the actual card processing is carried out and kept secure by WorldPay, We have no access to your card details.

Cheque payment will be accepted but it should be noted that it may not be possible to deliver goods within 30 days, as dispatch will be delayed until the cheque or foreign draft is cleared by the bank. Cheques are to be made payable to UNDERWATER ADVENTURES and are to be accompanied by the Mail Order Form which can be printed from this site.

PRICES
We reserve the right to alter without notice or prior warning, photograph availability, prices and conditions of sale.